Customer Feedback Survey

Sun Splash Tans is always striving to improve and provide you with the best possible experience imaginable. The following survey is designed to help us identify area in which we can improve. Your identity is completely anonymous so please be as candid as possible.

Customer Satisfaction Survey

1. Please rate the importance of the following:

	Extremely Important	Somewhat Important	Neutral	Somewhat Unimportant	Extremely Unimportant
1a. Equipment Selection
1b. Cleanliness
1c. Friendliness of staff
1d. Knowledgeable staff
1e. Value (price)
1f. Wait time

2. Please rate how satisfied you are with the following as it relates to Sun Splash Tans:

	Extremely Satisfied	Somewhat Satisfied	Neutral	Somewhat Unsatisfied	Extremely Unsatisfied
2a. Equipment Selection
2b. Cleanliness
2c. Friendliness of staff
2d. Knowledgeable staff
2e. Value (price)
2f. Wait time
2g. Overall Satisfaction

3. Which of the following is more important?

Tanning Results		Value (price)

4. Please rate how true the following statement is:

	Extremely True	Somewhat True	Neutral	Somewhat False	Extremely False
4a. "Sun Splash Tans staff always demonstrates a sincere interest in my well-being"
4b. "I refer my friends to Sun Splash Tans"
4c. "I am satisfied with the tanning results I get at Sun Splash"
4d. "The staff is trustworthy and honest"
4e. "Sun Splash genuinely appreciates my business'

5. What improvements would you most like to see us make?

6. About how often do you tan at a tanning salon?
0-1 times per month	2-4 times per month	5-7 times per month	more than 7 times per month

7. When was your most frequent visit?
Less than two weeks ago	>2 weeks but less than 2 months	2 to 6 month ago	more 6 months ago

8. What (if anything) would motivate you to tan more often at Sun Splash Tans?

9. What do you most LIKE about Sun Splash Tans?

10. what do you most DISLIKE about Sun Splash Tans?

11. Please share any other comments you have including how we can better service you.

Would like us to contact you regarding this feedback? Please include your contact info below.
Name: (optional)
Email: (optional)

We sincerely appreciate your taking the time to participate in our survey. Your feedback will help us in providing the best experience possible.