Customer Feedback Form

Sun Splash Tans is always striving to improve and provide you with the best possible experience imaginable. While we love positive feedback, we also greatly value negative feedback since it helps us identify area in which we can improve so we ask that you please be as candid as possible.

Customer Satisfaction Survey

1. Please rate the importance of the following:

	Extremely Important	Somewhat Important	Neutral	Somewhat Unimportant	Extremely Unimportant
1a. Equipment Selection
1b. Cleanliness
1c. Friendliness of staff
1d. Knowledgeable staff
1e. Value (price)
1f. Wait time

2. Please rate how satisfied you are with the following as it relates to Sun Splash Tans:

	Extremely Satisfied	Somewhat Satisfied	Neutral	Somewhat Unsatisfied	Extremely Unsatisfied
2a. Equipment Selection
2b. Cleanliness
2c. Friendliness of staff
2d. Knowledgeable staff
2e. Value (price)
2f. Wait time
2g. Overall Satisfaction

3. Which of the following is more important?

Tanning Results		Value (price)

4. Please rate how true the following statement is:

	Extremely True	Somewhat True	Neutral	Somewhat False	Extremely False
4a. "Sun Splash Tans staff always demonstrates a sincere interest in my well-being"
4b. "I refer my friends to Sun Splash Tans"
4c. "I am satisfied with the tanning results I get at Sun Splash"
4d. "The staff is trustworthy and honest"
4e. "Sun Splash genuinely appreciates my business'

5. What improvements would you most like to see us make (excluding parking, which is unfortunately beyond our control)?

6. About how often do you tan (or plan to tan) at a tanning salon?
0-1 times per month	2-4 times per month	5-7 times per month	more than 7 times per month

7. Why did you choose Sun Splash Tans rather than a competitor or the beach?

8. What (if anything) would motivate you to tan more often at Sun Splash Tans?

9. What do you most LIKE about Sun Splash Tans?

10. what do you most DISLIKE about Sun Splash Tans?

11. Please share any other comments you have including how we can better service you.

Would like us to contact you regarding this feedback? Please include your contact info below.
Full Name: (optional)
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